At Parcel2Go we are constantly trying to improve our service to make the process
of organising parcel delivery through the internet as simple as possible. For over
20 years our company has been helping millions upon millions of customers send packages
to countries all over the world, and in that time we’ve learnt a thing or
two ourselves about the parcel delivery industry. But we don’t want to keep
this knowledge all to ourselves – we want to share it with our customers.
It’s for this reason that Parcel2Go established a dedicated customer service
team to ensure that any client that needs a helping hand with the order process
can get the assistance they need as quickly as possible. Because speed is of the
essence, we have a live chat function on the website to put you in touch with an
expert as quickly as possible. At Parcel2Go we fully understand that many of our
customers are running businesses and that when they encounter problems they require
fast solutions – that’s why live chat is available seven days a week
between 9am and 11pm.
Our customer service professionals can offer advice on any aspect of the parcel
delivery process such as how to input your requirements through the Parcel2Go website,
which packing materials to use and how to ensure your
parcel reaches its destination in one piece, or the necessary steps you’ll
need to take to make sure your parcel clears customs if it is heading outside of
the United Kingdom.
If you have already sent a parcel using our service but want to know how to use
the FedEx tracking service for example
– just ask. Need to know the difference between two delivery options? We can
provide the answers. Outside of live help, you can speak to the team directly on
0844 847 2600 Monday to Friday between 8.45am and 6pm or send an
email enquiry.
The fact that 98 per cent of our customers recommend us to their family and friends
is something we're particularly proud of, and see as a testament to our approach
to customer service and the level of service we provide.
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